Frequently Asked Questions

You can place your orders in the Doka Online Shop around the clock. The orders will be processed as usual by our sales department. By this way you no longer have to rely on the opening hours.

The current status allows you to order the selected Products which is offered by the Doka range.

You'll see which conditions are available in the Online Shop. Please get in touch with your Doka Contact Person. You can use our contact form as well.

For any questions concerning the Doka Online Shop, please contact our Doka Online Service Team via our Contact form or directly send us your queries in an Email to ecom.support.de@doka.com.

You can reach our Doka Service Team on the following times:
Monday - Thursday 08.30 - 16:00
Friday 08.30 - 12:00

In order to be able to use all the features/functions that is offered, you must register in the Doka Online Shop.

You can register your company here. We can also provide you with a Registrationcode. With this code, it will make the initial logon easier. You can also use our Contact Form.

Please note:After registration your company data will be checked by Doka. As soon as your company has been activated you will receive an email containing your activation link. After this procedure you will be able to log in and use all functions of the Doka Online Shop.

If your company is already registered, please contact your Administrator. He/she can provide you with an access as a User in order to be able to use the Online Shop. If your Administrator is not known to you, you can use our Contact Form. We are happy to help you.

No, the Doka Online Shop is only available exclusively to the commercial Customers.

No, through the necessary data provided of your company and the initial/solely registration, it can be clearly identified. A multiple registration entry is therefore not possible. In the case that several people would like to use/access the Online Shop, they can receive user access that will be created by the Administrator.

After you enter your eMail address in the login area on you can click on "Forgot password". You can then request the link to reset your password.

In "My Account- Profile" you will find the information how to change your password.

You will find the information where to change the settings in My Account.

The area "My Company" is solely managed by the Administrator. This is the reason why the persons who are assigned as Administrators are only able to see this section.

 The company can create several Users in the Online Shop. These Users can be assigned to different roles.

• Administrator
  The Administrator can shop unlimited and can approve/place orders. The main task of the Administrator is to manage the company's profile ( ex. Create new user accounts).
   
• Manager
  The Manager can purchase as long as he/she does not exceed the set limit. In addition, the manager is responsible to approve incoming orders. 
   
• Buyer
  The Buyer can shop as long as he/she does not exceed the authorized limit. 

Most of the settings (for example permissions, manage projects) will be managed by the Administrator under My Company- manage users serction.

There are three roles:

• Administrator
  An administrator is the main contact person and is responsible of the company account. He/she creates new users, assign permissions and Projects to the Users. 
   
• Manager
  A manager can place orders and can approve incoming orders. Whan approving an order, you have to control all the purchase orders made over the order limits.
   
• Buyer
  A buyer can purchase with the amount that is permitted to him/her. The buyer is not able to approve nor reject orders and cannot manage or make changes the company account. 

Through the role management, your colleagues/employees can only place order for the projects that they are assigned to. In addition, the permissions (limits) for each order or Time Span can be set.

The administrator is responsible for the company account and for creating User accounts. We would like to recommend that at least two administrators are assigned to a company account in case of any absences.

In the section My Company - Manage User you have the opportunity to create new users and their roles. In order to create new users to the roles given, please click on "Create new User".

Please note that the role management is generally only accessable to the Administrators.

You can create new users via the My Company - Manage User section. Use the "Create new User" to assign the desired role.

Please note: The new user can only be created by an Administrator.

In the section My Company - Manage User and select the user you would like to edit. Then you can make the necessary changes to the selected user.

There are two different types of access that can be assigned to a User. These are order limits for each order and order limits for a defined time span (example Week, Quarter). In addition, you can define which construction sites should be visible and accessed for every single User.

In the case a Manager exceeds his/her limit, the Administrator will receive an E-mail with the request to check the order. If a Purchaser exceeds his/her limit, then the Manager and the Administrator will receive each an E-mail to approve the order.

In the E-mail you will find the link to the Order Approval Overview (My Account - Order Approval). In this section you can either approve or reject the order. The person who has placed the order will be informed via email about the order status (approved or rejected).

Please note: The order process will begin as soon the order was reviewed and approved.

No, you are required to pre-register in the Doka Online Shop in order to place an order.

Please login and add the desired products into the shopping cart. Proceed to the checkout area and follow the steps of the order process.

After your order has been placed, you will receive an e-mail with your order receipt.

Please note: It will be followed by an order confirmation e-mail that is legally binding.

In Step 2 "Delivery/Pick up Address" of the order process, you are able to create a new project.

You can check the status of your orders in the Order History section. This you will find under My Account - My Orders.

Please contact your Doka representative or the Online Service Team.

Doka Online Service Team
ecom.support.de@doka.com

Our Online Service Team is available in the following times:
Monday - Thursday 08:30-16:00 p.m.
Friday 08:30-12:00 p.m.

If a change of the existing Invoice Address is required, please contact your Doka Representative use the Contact Form to inform the Doka Online Service Team about the changes.

You can change your Delivery Address directly in the Order process by clicking on Step 2 area "Delivery- /Pick up Address" with the edit button.

In the section My Account - My Orders, you will find the overview of all of your orders.

When you find your order that you wish to cancel, please click on the order number. This will direct you to the order details. Click on the "cancel" button in order to cancel your order.

Please note: Sie: In case the "cancel" button is already grayed out, you are no longer able to cancel the order due to already far processed order. Please contact your Doka representative as soon as possible.

For any questions about your order, please get in touch with your Doka Contact person.

You can also contact the Online Service Team at ecom.support.de@doka.com.

Yes, you can have your formwork material delivered. Please select the correct delivery option in your order / checkout process. With the shipping option "delivery" you will receive the goods by parcel service or forwarding agent (without loading arm!)

The amount of the shipping costs is always based on the total weight of the shopping cart according to the table.

up to 20kg	up to 1,0t	up to 2,5t	up to 5t	5t and more
10,00€	85,00€	200,00€	350,00€	free of charge

You can state your desired Delivery date for your order. The order and the desired delivery date will be checked after your order got sent.

When you receive your order confirmation, you will find the information on your final delivery date (outgoing). We will, of course, try our best to meet the specified delivery date.

Yes, you can collect it yourself at your preferred branch, subject to availability.

In the case of a complaint, please contact your Doka representative. We will make sure to respond to your concern as soon as possible.

We would ask you kindly to contact the Doka Branch that was responsible for your delivered order. You will find the information on the receipt (ex. Delivery note).

Please contact the Doka Branch that has received your returned material. If you have any questions, you can also contact your Doka representative.

You will receive a credit note as a refund and you can use it for the next orders. In case you would prefer a money transfer, then please inform your Doka representative.

The saved lists are a useful tool especially when you wish to save the products that you order on a regular basis.

You can add the desired products as a favourite in your saved list and you can access it at anytime.

In order to access the saved list, you must first log in. In the case you are not registered yet, please follow this link.

On each of the product detail page, you will find the button "Saved List". If you would like to add a product to your saved list, please click on this button. Then you will directly land onto the Saved list page or you can continue shopping.

In the saved list, you will find a small shopping basket. By clicking on this button, your product will be added to the shopping cart.

The product will remain available for you in your saved list.

 To remove products from your saved list, you have two available options: 

• Deleting a single item
  If you wish to delete one item from your saved list, please click on the trash icon.
   
• Deleting a list
  By clicking on the "Delete all" button, the entire list will be deleted.

Basically, you can use any browser for the Doka Online Shop. Please make sure that your browser version is always up to date in order to use all the functions and advantages that are offered in the Online Shop.

Along with the computer capability (laptops and desktops) of the Doka Online Shop, the mobile devices (tablets and smartphones) are also supported.

In case of any technical issues, please contact directly the Online Service Team. You can also contact us via the Contact Form.

Doka Online Service Team
ecom.support.de@doka.com

Monday - Thursday 08:30-16:00 p.m.
Friday 08:30-12:00 p.m.