Frequently Asked Questions
Here you can find a collection of frequently asked questions about the Doka Online Shop.
Here you can find a collection of frequently asked questions about the Doka Online Shop.
We currently offer Doka products online for purchase only. If you are interested in renting material, please get in touch with your Doka Contact Person. You can use our contact form as well.
For any questions concerning the Doka Online Shop, please contact our Doka Online Service Team on the following Phone Number +385 1 2480 050. Alternatively, you can fill out our Contact form or directly send us your queries in an Email to the zagreb@doka.com
You can reach our Doka Service Team on the following times:
Monday - Friday 08:00 a.m. until 04:00 p.m.
You can register your company here. We can also provide you with a Registrationcode. With this code, it will make the initial logon easier. You can also use our Contact Form.
Please note:After registration your company data will be checked by Doka. As soon as your company has been activated you will receive an email containing your activation link. After this procedure you will be able to log in and use all functions of the Doka Online Shop.
If your company is already registered, please contact your Administrator. He/she can provide you with an access as a User in order to be able to use the Online Shop. If your Administrator is not known to you, you can use our Contact Form. We are happy to help you.
When you click in the login area on the link "Forgot your password?", you can enter your e-mail address. You will receive an e-mail with the information on creating a new password.
You can change your password under "My Account- Profile" at any time. Please click on the Button "Change Your Password"
You can change your Account settings in My Account.
The company can create several Users in the Online Shop. These Users can be assigned to different roles.
Most of the settings (for example permissions, manage projects) will be managed by the Administrator under My Company- manage users section.
There are three roles:
In the section My Company - Manage User you have the opportunity to create new users and their roles. In order to create new users to the roles given, please click on "Create new User".
Please note that the role management is generally only accessable to the Administrators.
You can create new users via the My Company - Manage User section. Use the "Create new User" to assign the desired role.
Please note: The new user can only be created by an Administrator.
In the section My Company - Manage User and select the user you would like to edit. Then you can make the necessary changes to the selected user.
There are two different types of access that can be assigned to a User. These are order limits for each order and order limits for a defined time span (example Week, Quarter). In addition, you can define which construction sites should be visible and accessed for every single User.
In the case a Manager exceeds his/her limit, the Administrator will receive an E-mail with the request to check the order. If a Purchaser exceeds his/her limit, then the Manager and the Administrator will receive each an E-mail to approve the order.
In the E-mail you will find the link to the Order Approval Overview (My Account - Order Approval). In this section you can either approve or reject the order. The person who has placed the order will be informed via email about the order status (approved or rejected).
Please note: The order process will begin as soon the order was reviewed and approved.
After your order has been placed, you will receive an e-mail with your order receipt.
Please note: It will be followed by an order confirmation e-mail that is legally binding.
You can check the status of your orders in the Order History section. This you will find under My Account - My Orders.
Please contact your Doka representative or the Online Service Team.
Doka Online Service Team
+385 1 2480 050
zagreb@doka.com
Our Online Service Team is available in the following times:
Monday - Thursday 08:30-16:00 p.m.
Friday 08:30-12:00 p.m.
If a change of the existing Invoice Address is required, please contact your Doka Representative use the Contact Form to inform the Doka Online Service Team about the changes.
In the section My Account - My Orders, you will find the overview of all of your orders.
When you find your order that you wish to cancel, please click on the order number. This will direct you to the order details. Click on the "cancel" button in order to cancel your order.
Please note: In case the "cancel" button is already grayed out, you are no longer able to cancel the order due to already far processed order. Please contact your Doka representative as soon as possible.
For any questions about your order, please get in touch with your Doka Contact person.
You can also contact the Online Service Team on the telephone number +385 1 2480 050 or via zagreb@doka.com
You can state your desired Delivery date for your order. The order and the desired delivery date will be checked after your order got sent.
When you receive your order confirmation, you will find the information on your final delivery date (outgoing). We will, of course, try our best to meet the specified delivery date.
The saved lists are a useful tool especially when you wish to save the products that you order on a regular basis.
You can add the desired products as a favourite in your saved list and you can access it at anytime.
In order to access the saved list, you must first log in. In the case you are not registered yet, please follow this link.
On each of the product detail page, you will find the button "Saved List". If you would like to add a product to your saved list, please click on this button. Then you will directly land onto the Saved list page or you can continue shopping.
In the saved list, you will find a small shopping basket. By clicking on this button, your product will be added to the shopping cart.
The product will remain available for you in your saved list.
To remove products from your saved list, you have two available options:
In case of any technical issues, please contact directly the Online Service Team. You can also contact us via the Contact Form.
Doka Online Service Team
+385 1 2480 050
zagreb@doka.com
Monday - Friday 08:00 a.m. until 04:00 p.m.
Please contact us! We are happy to assist you.
Contact
Lalić Žarko
Telefon: +385 1 2480 050
E-pošta: zarko.lalic@doka.com
Monday - Friday 08:00 a.m. until 04:00 p.m.