FAQ - Frequently Asked Questions

You can place your orders in the Doka Online Shop around the clock. The orders will be processed as usual by our sales department. By this way you no longer have to rely on the opening hours.

Not all Doka products can be ordered online.

You'll see which conditions are available in the Online Shop. Please get in touch with your Doka Contact Person. You can use our contact form as well.

For any questions concerning the Doka Online Shop, please contact our Doka Online Service Team on the following Phone Number (312) 702-0683. Alternatively, you can fill out our Contact Form or directly send us your queries in an Email to the shop-usa@doka.com .

You can reach our Doka Service Team on the following Opening hours:
Monday - Thursday 8:30 - 4:30
Friday 8:30 - 4:00.

In order to be able to use all the features/functions that is offered, you must register in the Doka Online Shop.

You can register your company here. We can also provide you with a Registration code. With this code, it will make the initial logon easier. You can also use our Contact Form.

Please note: After registration your company data will be checked by Doka. As soon as your company has been activated you will receive an email containing your activation link. After this procedure you will be able to log in and use all functions of the Doka Online Shop.

If your company is already registered, please contact your Administrator. He/she can provide you with an access as a User in order to be able to use the Online Shop. If your Administrator is not known to you, you can use our Contact Form. We are happy to help you.

If there was no company account exisiting, please register yourself by using this Registration Form.

No, the Doka Online Shop is only avaialble exclusively to the commercial Customers.

No, multiple registrations are not possible.

In the case that several people would like to use/access the Online Shop, they can receive user access that will be created by the Administrator.

After you enter your eMail address in the login area on you can click on "Forgot password". You can then request the link to reset your password.

In "My Account- Profile" you will find the information how to change your password.

You will find the information where to change the settings in My Account.