Frequently Asked Questions

Here you can find a collection of frequently asked questions about the Doka Online Shop.

Quick Links

General questions


In this section you will find all the unanswered questions on the registration topic.

My Account

My Company - Role Administration


Here are the questions all around the section "Order".




Usage of material on job site


Material returns


Material Check




Return Report


Delivery & Self-Pickup

Claims & Return Delivery

Here you will be informed about the claim management and return delivery procedure.

Saved Material List

This section will provide you with all of the information you need to know about " saved material list".

Technical Questions

Here you will find all the answers to important questions on technical issues.

You did not find your Answer?

Please contact us! We are happy to assist you.

Doka Online Service Team
Mr. Clemens Brunner
+43 74 72 605 2350

Monday - Thursday 08:30 a.m. until 04:00 p.m.
Friday 08:30 a.m. until 12:00 p.m.