Frequently Asked Questions
Here you can find a collection of frequently asked questions about the Doka Online Shop.
Here you can find a collection of frequently asked questions about the Doka Online Shop.
You'll see which conditions are available in the Online Shop. Please get in touch with your Doka Contact Person. You can use our contact form as well.
For any questions concerning the Doka Online Shop, please contact our Doka Online Service Team on the following Phone Number +359 2 41 990 11. Alternatively, you can fill out our Contact form or directly send us your queries in an Email to the bulgaria@doka.com
You can reach our Doka Service Team on the following times:
Monday - Friday 09:00 a.m. - 17:30 p.m.
You can register your company here. We can also provide you with a Registrationcode. With this code, it will make the initial logon easier. You can also use our Contact Form.
Please note:After registration your company data will be checked by Doka. As soon as your company has been activated you will receive an email containing your activation link. After this procedure you will be able to log in and use all functions of the Doka Online Shop.
If your company is already registered, please contact your Administrator. He/she can provide you with an access as a User in order to be able to use the Online Shop. If your Administrator is not known to you, you can use our Contact Form. We are happy to help you.
After you enter your eMail address in the login area on you can click on "Forgot password". You can then request the link to reset your password.
In "My Account- Profile" you will find the information how to change your password.
You will find the information where to change the settings in My Account
You can create new users via the My Company - Manage User section.
After your order has been placed, you will receive an e-mail with your order receipt.
Please note: It will be followed by an order confirmation e-mail that is legally binding.
You can check the status of your orders in the Order History section. This you will find under My Account - My Orders.
Please contact your Doka representative or the Online Service Team.
Doka Online Service Team
+359 2 41 990 11
bulgaria@doka.com
Our Online Service Team is available in the following times:
Monday - Friday 09:00 a.m. - 17:30 p.m.
If a change of the existing Invoice Address is required, please contact your Doka Representative use the Contact Form to inform the Doka Online Service Team about the changes.
In the section My Account - My Orders, you will find the overview of all of your orders.
When you find your order that you wish to cancel, please click on the order number. This will direct you to the order details. Click on the "cancel" button in order to cancel your order.
Please note: Sie: In case the "cancel" button is already grayed out, you are no longer able to cancel the order due to already far processed order. Please contact your Doka representative as soon as possible.
For any questions about your order, please get in touch with your Doka Contact person.
You can also contact the Online Service Team on the telephone number +359 2 41 990 11 or via bulgaria@doka.com
You can state your desired Delivery date for your order. The order and the desired delivery date will be checked after your order got sent.
When you receive your order confirmation, you will find the information on your final delivery date (outgoing). We will, of course, try our best to meet the specified delivery date.
The saved lists are a useful tool especially when you wish to save the products that you order on a regular basis.
You can add the desired products as a favourite in your saved list and you can access it at anytime.
In order to access the saved list, you must first log in. In the case you are not registered yet, please follow this link.
On each of the product detail page, you will find the button "Saved List". If you would like to add a product to your saved list, please click on this button. Then you will directly land onto the Saved list page or you can continue shopping.
In the saved list, you will find a small shopping basket. By clicking on this button, your product will be added to the shopping cart.
The product will remain available for you in your saved list.
To remove products from your saved list, you have two available options:
In case of any technical issues, please contact directly the Online Service Team. You can also contact us via the Contact Form.
Doka Online Service Team
+359 2 41 990 11
bulgaria@doka.com
Monday - Friday 09:00 a.m. - 17:30 p.m.
Please contact us! We are happy to assist you.
Doka Online Service Team
+359 2 41 990 11
bulgaria@doka.com
Monday - Friday 09:00 a.m. - 17:30 p.m.