Frequently Asked Questions

 Here you can find a collection of frequently asked questions about the Doka Online Shop.

Quick Links


General questions


In this section you will find all the unanswered questions on the registration topic.

My Account

The section "My Customer Account" mentions the most common questions about managing your personal account.

My Company - Role Administration

Here you will find all your answers all around the role management and the section "My Company".


Here are the questions all around the section "Order".

Delivery & Self-Pickup

Claims & Return Delivery

Here you will be informed about the claim management and return delivery procedure.

Saved Material List

This section will provide you with all of the information you need to know about " saved material list".

Technical Questions

Here you will find all the answers to important questions on technical issues.

You did not find your Answer?

Please contact us! We are happy to assist you.

Doka Online Service Team
+380 97 994 4499

Monday - Thursday 8:00 a.m. until 17:00 p.m.
Friday 8:00 a.m. until 16:00 p.m.