FAQ - Frequently Asked Questions


Here you find a collection of frequently asked questions about the Doka Online Shop.

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General Questions


In this section you will find all the unanswered questions on the registration topic.

My Customer Account

The section "My Customer Account" mentions the most common questions about managing your personal account.

My Company - Role Management

Here you will find all your answers all around the role management and the section "My Company".


Here are the questions all around the section "Order".

Delivery & Self Pick Up

Claims & Return Delivery

Here you will be informed about the claim management and return delivery procedure.

Saved Material List

This section will provide you with all of the information you need to know about " saved material list".

Technical Questions

Here you will find all the answers to important questions on technical issues.

You did not find your answer?

Please contact us! We are happy to assist you.

Doka Online Service Team
+39 06 91991726

Monday - Friday 09:00 a.m.-03:00 p.m.