FAQ - Häufig gestellte Fragen

Durch den Doka Online Shop können Sie rund um die Uhr Ihre Bestellungen tätigen. Diese werden dann wie üblich von unserer kaufmännischen Abteilung bearbeitet. Somit sind Sie nicht mehr an Öffnungszeiten gebunden.

Aktuell stehen Ihnen ausgewählte Produkte des Doka Sortiments zur Verfügung.

Sie sehen im Online-Shop zu welche Konditionen das Produkt verkauft wird. Bitte wenden Sie sich an Ihren Doka-Ansprechpartner. Sie können auch unser Kontaktformular nutzen.

Bei Fragen zum Doka Online Shop steht Ihnen unser Doka Online Service Team unter der Telefonnummer +90 262 751 50 66 gerne zur Verfügung. Alternativ können Sie für Ihre Anfrage das Kontaktformular nützen oder uns direkt eine Mail an shop-turkiye@doka.com senden.

Um sämtliche Funktionen des Online Shops nutzen zu können ist eine Registrierung notwendig.

Sie können sich hier als Unternehmen neu registrieren. Gerne können wir Ihnen auch einen Registrierungscode zur Verfügung stellen. Durch diesen Code erleichtern wir Ihren die Erstanmeldung. Nutzen Sie hierfür unser Kontaktformular.

Bitte beachten Sie: Nach der Registrierung werden Ihre Firmendaten von Doka geprüft. Sobald Ihr Firmen-Account freigeschaltet wurde erhalten Sie ein E-Mail mit Ihrem Aktivierungslink. Danach können Sie sich im Doka Online Shop einloggen und sämtliche Funktionen nutzen.

Wenn Ihr Unternehmen bereits registriert ist, wenden Sie sich bitte an Ihren Administrator. Dieser kann Sie als Benutzer anlegen, damit Sie den Online Shop nutzen können. Falls Ihnen Ihr zuständiger Administrator nicht bekannt ist nutzen Sie bitte unser Kontaktformular. Wir helfen Ihnen gerne weiter.

No, the Doka Online Shop is only available exclusively to the commercial Customers.

No, through the necessary data provided of your company and the initial/solely registration, it can be clearly identified. A multiple registration entry is therefore not possible. In the case that several people would like to use/access the Online Shop, they can receive user access that will be created by the Administrator.

After you enter your eMail address in the login area on you can click on "Forgot password". You can then request the link to reset your password.

In "My Account- Profile" you will find the information how to change your password.

You will find the information where to change the settings in My Account.

You can create new users via the My Company - Manage User section.

No, you are required to pre-register in the Doka Online Shop in order to place an order.

Please login and add the desired products into the shopping cart. Proceed to the checkout area and follow the steps of the order process.

After your order has been placed, you will receive an e-mail with your order receipt.

Please note: It will be followed by an order confirmation e-mail that is legally binding.

In Step 2 "Delivery/Pick up Address" of the order process, you are able to create a new project.

You can check the status of your orders in the Order History section. This you will find under My Account - My Orders.

Please contact your Doka representative or the Online Service Team.

Doka Online Service Team
+90 262 751 50 66
shop-turkiye@doka.com

Our Online Service Team is available in the following times:
Monday - Friday 08:00 a.m.-05:00 p.m.

If a change of the existing Invoice Address is required, please contact your Doka Representative use the Contact Form to inform the Doka Online Service Team about the changes.

You can change your Delivery Address directly in the Order process by clicking on Step 2 area "Delivery- /Pick up Address" with the edit button.

In the section My Account - My Orders, you will find the overview of all of your orders.

When you find your order that you wish to cancel, please click on the order number. This will direct you to the order details. Click on the "cancel" button in order to cancel your order.

Please note: Sie: In case the "cancel" button is already grayed out, you are no longer able to cancel the order due to already far processed order. Please contact your Doka representative as soon as possible.

For any questions about your order, please get in touch with your Doka Contact person.

You can also contact the Online Service Team on the telephone number +09 262 751 50 66 or via shop-turkiye@doka.com.

Yes, you can have your formwork material delivered. Please select the correct delivery option in your order / checkout process.

In the order process, the amount of the delivery cost will be displayed after selecting the Delivery Address.

You can state your desired Delivery date for your order. The order and the desired delivery date will be checked after your order got sent.

When you receive your order confirmation, you will find the information on your final delivery date (outgoing). We will, of course, try our best to meet the specified delivery date.

Yes, you can pick up your ordered formwork material. During the order process, please select the correct delivery option.

Yes, in the order process you are able to choose the delivery option "Self Pick up". After selecting your project, then you can click on the Doka Branch of your choice.

In the case of a complaint, please contact your Doka representative. We will make sure to respond to your concern as soon as possible.

We would ask you kindly to contact the Doka Branch that was responsible for your delivered order. You will find the information on the receipt (ex. Delivery note).

Please contact the Doka Branch that has received your returned material. If you have any questions, you can also contact your Doka representative.

You will receive a credit note as a refund and you can use it for the next orders. In case you would prefer a money transfer, then please inform your Doka representative.

The saved lists are a useful tool especially when you wish to save the products that you order on a regular basis.

You can add the desired products as a favourite in your saved list and you can access it at anytime.

In order to access the saved list, you must first log in. In the case you are not registered yet, please follow this link.

On each of the product detail page, you will find the button "Saved List". If you would like to add a product to your saved list, please click on this button. Then you will directly land onto the Saved list page or you can continue shopping.

In the saved list, you will find a small shopping basket. By clicking on this button, your product will be added to the shopping cart.

The product will remain available for you in your saved list.

 To remove products from your saved list, you have two available options: 

• Deleting a single item
  If you wish to delete one item from your saved list, please click on the trash icon.
   
• Deleting a list
  By clicking on the "Delete all" button, the entire list will be deleted.

Basically, you can use any browser for the Doka Online Shop. Please make sure that your browser version is always up to date in order to use all the functions and advantages that are offered in the Online Shop.

Along with the computer capability (laptops and desktops) of the Doka Online Shop, the mobile devices (tablets and smartphones) are also supported.

In case of any technical issues, please contact directly the Online Service Team. You can also contact us via the Contact Form.

Doka Online Service Team
+90 262 751 50 66
shop-turkiye@doka.com

Monday - Friday 08:00 a.m.-05:00 p.m.