Preguntas generales sobre la tienda virtual de Doka 

En las preguntas generales encontrará información sobre la gama de productos de la tienda virtual de Doka.

¿Qué ventajas me ofrece la tienda virtual de Doka?

Verás qué condiciones están disponibles en la Tienda Online. Póngase en contacto con su persona de contacto de Doka. También puede utilizar nuestro formulario de contacto.

En caso de dudas sobre la tienda virtual de Doka, puede contactar con el equipo de servicio online de Doka en el teléfono +51 1 748 0400. También puede utilizar el formulario de contacto o enviarnos un mail directamente a​​​​​​​ shop-pe@doka.com.

El equipo de servicio online está disponible en el siguiente horario:
Lunes - jueves: 8:30-16:00
Viernes 8:30-12:00

Para utilizar todas las funciones de la tienda virtual, es necesario registrarse. 

Puede registrarse como empresa aquí. También podemos hacerle llegar un código de registro. Ese código le facilitará el primer registro. Para ello, utilice nuestro​​​​​​​ formulario de contacto.

Tenga en cuenta lo siguiente: Una vez completado el registro, el personal de Doka revisará los datos de su empresa. En cuanto su cuenta de empresa esté activada, recibirá un correo electrónico con su enlace de activación. Después, podrá iniciar sesión en la tienda virtual de Doka y utilizar todas las funciones.

Si su empresa ya está registrada, póngase en contacto con su administrador para que le cree un usuario y poder usar la tienda virtual. Si no sabe quién es su administrador responsable, utilice nuestro formulario de contacto y nosotros le ayudaremos. Si no tiene una cuenta de empresa, regístrese normalmente usando el​​​ ​​​​​​​formulario de registro.

No, the Doka Online Shop is only available exclusively to the commercial Customers.

No, through the necessary data provided of your company and the initial/solely registration, it can be clearly identified. A multiple registration entry is therefore not possible. In the case that several people would like to use/access the Online Shop, they can receive user access that will be created by the Administrator.

When you click in the login area on the link "Forgot your password?", you can enter your e-mail address. You will receive an e-mail with the information on creating a new password.

You can change your password under "My Account- Profile" at any time. Please click on the Button "Change Your Password"

You can change your Account settings in My Account.

You can create new users via the My Company - Manage User section. Use the "Create new User" to assign the desired role.

Please note: The new user can only be created by an Administrator.

No, you are required to pre-register in the Doka Online Shop in order to place an order.

Please login and add the desired products into the shopping cart. Proceed to the checkout area and follow the steps of the order process.

After your order has been placed, you will receive an e-mail with your order receipt.

Please note: It will be followed by an order confirmation e-mail that is legally binding.

In Step 2 "Delivery/Pick up Address" of the order process, you are able to create a new project.

You can check the status of your orders in the Order History section. This you will find under My Account - My Orders.

Please contact your Doka representative or the Online Service Team.

Doka Online Service Team
Mr. Clemens Brunner
+43 7472 605 2350
oesterreich@doka.com

Our Online Service Team is available in the following times:
Monday - Thursday 08:30-16:00 p.m.
Friday 08:30-12:00 p.m.

If a change of the existing Invoice Address is required, please contact your Doka Representative use the Contact Form to inform the Doka Online Service Team about the changes.

You can change your Delivery Address directly in the Order process by clicking on Step 2 area "Delivery- /Pick up Address" with the edit button.

In the section My Account - My Orders, you will find the overview of all of your orders.

When you find your order that you wish to cancel, please click on the order number. This will direct you to the order details. Click on the "cancel" button in order to cancel your order.

Please note: Sie: In case the "cancel" button is already grayed out, you are no longer able to cancel the order due to already far processed order. Please contact your Doka representative as soon as possible.

For any questions about your order, please get in touch with your Doka Contact person.

You can also contact the Online Service Team on the telephone number +43 74 72 605 2350 or via oesterreich@doka.com

Yes, you can have your formwork material delivered. Please select the correct delivery option in your order / checkout process.

In the order process, the amount of the delivery cost will be displayed after selecting the Delivery Address.

You can state your desired Delivery date for your order. The order and the desired delivery date will be checked after your order got sent.

When you receive your order confirmation, you will find the information on your final delivery date (outgoing). We will, of course, try our best to meet the specified delivery date.

Yes, you can pick up your ordered formwork material. During the order process, please select the correct delivery option.

Yes, in the order process you are able to choose the delivery option "Self Pick up". After selecting your project, then you can click on the Doka Branch of your choice.

In the case of a complaint, please contact your Doka representative. We will make sure to respond to your concern as soon as possible.

We would ask you kindly to contact the Doka Branch that was responsible for your delivered order. You will find the information on the receipt (ex. Delivery note).

Please contact the Doka Branch that has received your returned material. If you have any questions, you can also contact your Doka representative.

You will receive a credit note as a refund and you can use it for the next orders. In case you would prefer a money transfer, then please inform your Doka representative.

The saved lists are a useful tool especially when you wish to save the products that you order on a regular basis.

You can add the desired products as a favourite in your saved list and you can access it at anytime.

In order to access the saved list, you must first log in. In the case you are not registered yet, please follow this link.

On each of the product detail page, you will find the button "Saved List". If you would like to add a product to your saved list, please click on this button. Then you will directly land onto the Saved list page or you can continue shopping.

In the saved list, you will find a small shopping basket. By clicking on this button, your product will be added to the shopping cart.

The product will remain available for you in your saved list.

 To remove products from your saved list, you have two available options: 

• Deleting a single item
  If you wish to delete one item from your saved list, please click on the trash icon.
   
• Deleting a list
  By clicking on the "Delete all" button, the entire list will be deleted.

Basically, you can use any browser for the Doka Online Shop. Please make sure that your browser version is always up to date in order to use all the functions and advantages that are offered in the Online Shop.

Along with the computer capability (laptops and desktops) of the Doka Online Shop, the mobile devices (tablets and smartphones) are also supported.

In case of any technical issues, please contact directly the Online Service Team. You can also contact us via the Contact Form.

Doka Online Service Team
Mr. Clemens Brunner
+43 74 72 605 2350
oesterreich@doka.com

Monday - Thursday 08:30-16:00 p.m.
Friday 08:30-12:00 p.m.